Frequently Asked Questions (FAQs)
This article provides a comprehensive list of frequently asked questions (FAQs) designed to assist customers in finding quick, clear answers to common Seamless.AI inquiries. Perfect for both new and seasoned users, this FAQ is a go-to reference for optimizing their experience.
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Frequently Asked Questions
How Does the Total AI Threshold Work?
Total AI is derived from multiple signals within each piece of data, such as the frequency of the data identified, the source of the data, and validation signals of the data, in addition to elements such as open rate and other success signals. Setting a designated AI threshold empowers users to exclude outdated data, concentrating their attention on contacts that meet or surpass the specified threshold.
Is Contact Preview Available? How Does It Work?
Users can access a contact profile by utilizing a search credit through the Find or Find All functions. As a real-time search engine, Seamless pulls information in real time, ensuring that users receive the most current and accurate data for their prospecting needs.
Can I Exclude Certain Criteria from My Search?
To exclude specific criteria, simply choose the Exclude option from the drop-down menu or place a ‘-’ symbol in front of the criteria you wish to remove. This ‘-’ functionality is available in filters with typing options, including Company, Title, and Keywords, offering users greater control over their search results.
How Often Is Data Updated in Seamless?
Seamless operates as a real-time search engine, retrieving contact information based on various pings including digital foot-printing. This means that the information provided for each contact is the most up-to-date and comprehensive data available at the time of the search, ensuring users have access to the latest insights for their prospecting efforts.
Are There Usage Limits or Restrictions?
Usage limits and restrictions with Seamless may vary depending on the subscription plan or license type. License types include; Free, Basic, Pro, and Universal Credit packages. Credit refresh amount and cadence, as well as available feature access depend on your license.
Customer Support Center
- Knowledge Management: Find tutorials, videos, articles, and more! Explore the Seamless.AI Knowledge Base.
- On-Demand Training: Level up with our library of on-demand webinars, courses, and education. Learn more in the Seamless Academy!
- Live Webinar Training: Join a live webinar training webinar to learn about the platform and recommended workflows. Available sessions include Introduction to Seamless, Mastering Seamless Connect, and Coaching Call Sessions. These sessions are offered multiple times per week. Check out the Get Help (?) section in the top right corner of the Seamless platform to register for an upcoming session.
- Email Support: Email us at help@success.seamless.ai
- Call Support: Call us at +1 (740) 494-3900
- Submit a Support Ticket: Submit a support ticket here.
Learn more about available Seamless.AI Support and Training: Seamless Support and Training
